CLIENT EXPERIENCES

Dear Carolyn and Hanan,

I have recently returned from my trip to Spain and the UK.

It was a wonderful and special trip for me, and I owe much to each of you for making it a great experience. All of the travel arrangements and suggestions you made on my behalf worked seamlessly and smoothly because of your extra efforts. Your personal and prompt service was exceptional. Both my wife Monica and I were impressed by your attention to detail and the efficiency in which you handled my rather flexible itinerary for my return.

Over the past few years, our family has made travel bookings on the Internet by ourselves. Your excellent service has demonstrated the importance of having the assistance and expertise of a dedicated travel agency. In future we will make our travel bookings through Centrum Travel and encourage our family, friends and colleagues to do likewise.

— Ross Laing, International Education Consultant

Dear Carolyn and Hanan,

I have recently returned from my trip to Spain and the UK.

It was a wonderful and special trip for me, and I owe much to each of you for making it a great experience. All of the travel arrangements and suggestions you made on my behalf worked seamlessly and smoothly because of your extra efforts. Your personal and prompt service was exceptional. Both my wife Monica and I were impressed by your attention to detail and the efficiency in which you handled my rather flexible itinerary for my return.

Over the past few years, our family has made travel bookings on the Internet by ourselves. Your excellent service has demonstrated the importance of having the assistance and expertise of a dedicated travel agency. In future we will make our travel bookings through Centrum Travel and encourage our family, friends and colleagues to do likewise.

— Ross Laing, International Education Consultant

Hi Carolyn,

This email is quite overdue….

I just wanted to drop you a quick note regarding our travel coordinator, Bridgid. As you know, she has been booking travel for my company for more than a few years now. Every year, things go sooooooo smoothly with the booking process and I really appreciate the attention she gives us.

In addition to the great service Combat receives, every year we invite a number of our supplier partners, external to the company, to attend our sales conference and I ask them to contact Bridgid for their travel arrangements. Every year, including this year once again (prompting me to send the email I should have been sending every year), I’ve received so many compliments on your behalf about how well they are treated by Bridgid which is especially pleasing given how often many of these people travel and would know the difference between good and great service.

Long story short…we very much appreciate the work done on our behalf by Bridgid and the rest of the team working in the background at Centrum Travel - Carlson Wagonlit and especially thank you for making us look good by association to our external partners.

Thanks,

Rob

Hi Alison,

Thanks for checking in – everything was amazing! The Stampede was a lot of fun, although very cold the first night there – imagine that….then your recommendation for Canmore was perfect. We loved staying there, the views were incredible and the accommodations were really lovely. At first they didn't have our room ready when we arrived (we were early) but they found another for us, however it didn't have the view of the Rockies that we wanted so they gave us another one across the hall which was perfect (and they were very accommodating). It was a really nice spot, I would highly recommend it to anyone who is looking for a suite- type – very clean and all brand new. We were able to walk into the downtown of Canmore and there were lots of walking trails around.

We also went horseback riding, canoeing on the Bow River and also went on the Gondola – all part of the package we bought from Banff Canoe Club – again highly recommend. $95 per person, which includes 1 hour of riding, 1 hour of canoeing and a trip on the gondola, which alone would have cost around $45. And you can do the activities on different days, which is perfect. Moraine Lake was amazing, Lake Louise is beautiful but we loved Moraine more. Our SUV rental was perfect, it was a great idea to have that for all the driving through the Rockies we did.

All accommodations were great and we have to thank you again for all your help, you were amazing! Whew, I think we are done traveling for now, we are in the middle of kitchen renovations so it's been a busy time – but – I will highly recommend you to anyone I know who is traveling, you are a wonderful resource!

Nancy

Carolyn and Bridgid,

Happy New Year!

We just wanted to thank you for your help in arranging another family fun Christmas trip. The Iberostar Rose Hall Suites was fabulous. The staff were incredibly nice and the place was spotless.

There seemed to be almost as many staff as vacationers.

We enjoyed the spa, gym and numerous activities. The food was the best yet; the whole family preferred it over Cuba, Mexico and Dominican.

We managed 2 offsite activities. We hired a private cab to take us in his 12 seater van on a 3 hour tour. It was very informative and great to see the local churches, housing, sugar cane fields etc. We also did the "Cool Runnings" excursion which included a bus ride to Ocho Rios, a catarman to go snorkeling and then more sailing to get to Dunn's River Falls and climb the falls. This trip was a big hit ..but not sure I would recommend it to the older crowd as it was quite a "party" on the boat!

Thanks again and we wish you a happy and healthy 2011.

Monica and Mark

I just wanted to pass on a good word regarding Alison Dalgity.

She became our travel agent in the early fall when my friend and I wanted to plan travel to a warm destination, adults only, and great amenities.

Alison took all of our requirements and gave us a wide array of options in a very short period of time and we were able to narrow it down quickly and book! Alison has made our experience so easy and we are travelling to Cancun next week for our vacation at the Valentin Imperial Maya in Cancun!

My husband and I are planning to engage her again as we were just invited to a wedding in Scotland in May 2019 and would like to plan the trip of a lifetime around this event.

I just wanted to pass on my praise and gratitude for everything Alison has done for our group. She was so professional and found us great options that matched our criteria quickly and efficiently.

Sincerely,

Mary Ferguson-Janes

Hi Alison,

Just wanted to drop you a line regarding Sherri. She was fantastic in booking our trip and I really appreciated her promptness in returning emails. I'm confident she got us the best deal and was always upfront with possible price changes on any given day (which unfortunately did happen).

Thank you,

Tammy Rossignol